information for making your booking

CANCELLATION POLICY & PAYMENT TERMS

INDIVIDUAL BOOKINGS

CANCELLATIONS

Our cancellation policy is 2 weeks. A reservation cancelled up to 2 weeks prior to the date of arrival will be refunded in full, less a €10 handling fee. Within the 2 week period prior to your arrival date, a cancelled reservation is charged in full. 

A change to the reservation date can be made up to 1 week prior to your date of arrival, subject to availability of an alternative date. When the room rate is higher on the alternative reservation date, you will be charged the difference at the time of your stay. Hilltop Forest will not refund the difference when the alternative reservation date has a lower room rate than the original reservation.

Name changes for a reservation can be made up to check-in, however notice must be given from the original booking party.

Hilltop House rental (November 2023 to May 2024)

Our cancellation policy is 4 weeks.

No refund is possible for the following periods:

  • Christmas week: 22.12.2023 to 29.12.2023

  • New year: 29.12.2023 to 2.1.2024

  • Easter: 28.3.2024 to 2.4.2024

PAYMENT TERMS

Payment is required at the time of reservation. Payment is required for the reservation to be confirmed. Payment is made by bank transfer, debit card, credit card or invoice. 

All payments are made in Euros (€).


Small group bookings (multiple rooms but not a private resort)

For small group bookings (i.e. multiple rooms for the same party), our cancellation & payment policy differs from that of individual bookings in the following ways: 

  • Cancellation: 3 weeks prior to the reservation date.

  • Date change: 2 weeks prior to the reservation date.

As with individual bookings, payment is made at the time of reservation. 


This applies to both cancellations of the entire reservation or partial cancellations (e.g. 1 room).

Private events & company reservations

CANCELLATIONS 

A cancellation to a reserved private event can be made on the following basis:

  • Up to 30 days prior: A full refund will be given, less a €50 handling fee.  

  • 30 to 15 days prior: 50% of the total price. In practice, the 50% deposit will not be refunded.

  • Less than 15 days prior: 100% of the total price will be charged.

These terms apply to both cancellations of the entire reservation or partial cancellations (e.g. enrolled party members).

A reservation can be transferred to a different booking party on the following conditions:

  • For any reason, up to 7 days prior. Notice must be given by the original booking party.

  • The services and agreed fee remains the same as the original reservation.

  • Changes to services agreed during a transfer will be charged in line with the cancellation policy above. 

Hilltop Forest’s right to cancel the reservation:

  • In cases of force majeure, the Merchant has the right to cancel the service/event. The customer has the right to a refund.

  • Expenses incurred by the customer due to force majeure will not be reimbursed.

  • A force majeure obstacle can be a dangerous weather condition, such as heavy rain, snow or thunder. It can also be damage or technical problems at Hilltop Forest properties or facilities.


PAYMENT TERMS

A private event is typically invoiced in 3 instalments:

  • 50% at the time the reservation is confirmed.

  • 50% 30 days prior to the event.

  • Beverages and additional services during the event are invoiced immediately after. 


For reservations made within 30 days of the event, the full amount will be charged at the time the reservation is confirmed. Beverage and additional services immediately after the event. 

Payment is made by invoice with 7 days payment terms. All payments are made in Euros (€). 

COMPENSATION FOR DAMAGES

Hilltop Forest does not compensate for damages or costs resulting from possible harm to the customers during activities provided by our 3rd party suppliers. 3rd party supplier terms & conditions can be provided at the customer's request.

COMPLAINTS

Any complaints must be made as quickly as possible after the topic arises and no later than 7 days after the completion of the event. Hilltop Forest will seek to manage the complaint as quickly as possible.

If the customer and the merchant cannot reach an agreement, the customer has the right to raise the dispute to the Consumer Complaints Board.